Hotel Accident Abroad Claims

While the circumstances around an accident will vary, common types of hotel accidents we deal with include:

• Slips and trips on uneven, wet or slippery floors
• Falls from unsafe balconies
• Falls on stairs without a handrail
• Falls caused by insufficient lighting
• Swimming pool and waterslide accidents
• Hotel gym accidents
• Hotel room accidents
• Faulty workmanship around the hotel or resort e.g. a broken sun lounger or bar stool
• Accidents that happen on a coach transfer (if booked as part of a package holiday)
• A road traffic accident abroad in a rental car (if booked as part of a package holiday)
• Accidents that happen as part of a tour or an excursion trip booked with your holiday representative e.g. coach crash, animal bites or falls down natural landscapes such as a canyon. This can be a complicated area of law so you will need all your paperwork relating to your booking when you get in contact with us.

Who you make a claim against depends on how you booked your hotel. If you booked your hotel and flights independently, then the liability lies with the hotel. Any claim made will then be subject to the law of the country the accident happened in. Because of this, your claim can sometimes be a bit more complicated.

If you booked your hotel or excursion as part of a package holiday from a tour provider in the UK, such as TUI or Jet2, then you may be able to claim against the tour operator or travel agent instead of the hotel.

This is because of the Package Travel and Linked Travel Arrangements Regulations 2018. These regulations protect package holiday customers under the right that they get the package holiday as it was described to them at the point of purchase.

Our Holiday Claims Solicitors deal with a lot of compensation claims against a tour operator or travel agent for accidents in hotels. Some of these include:

• British Airways
• EasyJet
• Jet 2
• Ryanair
• TUI
• Virgin Holidays

If you’re unsure whether you booked your hotel as part of a package deal, contact us and we’ll be happy to help you.

You have 3 years from the date of your hotel accident to make a claim if you booked a package holiday. Note if the accident happened on a cruise or aircraft travelling between two international points of departure, you may only have 2 years to make your claim. If you booked your hotel or excursion independently and have an accident, then time limits for making a claim can vary depending on local laws. To be safe, you should get in touch with a Holiday Claims Solicitor as soon as possible to discuss your options.

The amount of compensation you can claim for a hotel accident abroad will depend on the severity of your injuries and the local law of the country in which you had your accident.

Some of the things you can claim for include:

• The pain and suffering you suffered as a result of the accident
• Medical treatments or rehabilitation you need to recover
• Earnings you’ve lost out on because of the accident

One of our Holiday Accident Solicitors can discuss your situation with you and advise you on whether you have a strong case. If you’ve got any photographic evidence to support your claim, such as pictures of broken tiles or hotel furniture, this will help support your claim.