Accidents in UK Hotels and Resorts

For free legal advice call our Holiday Accident Claims Solicitors and we will help you. Ask if we can deal with your claim on a No Win, No Fee basis.


Call us on 08002605010 or

All hotels and resorts have a duty to keep visitors safe, whether they’re in the UK or abroad. If you have an accident while staying in a hotel or resort, then the responsibility usually lies with them, but this does depend on the circumstances of your accident and how you booked your holiday.

If you’ve had an accident on a staycation in the UK, you could claim compensation. Get in touch with our Holiday Accident Solicitors for a free claims assessment and legal advice. Ask if we can deal with your claim on a No Win, No Fee basis.

Why Simpson Millar?

Our Holiday Accident Solicitors can help you secure a fair compensation settlement that accurately reflects your pain, suffering and financial losses.  

Our experts will handle your claim from start to finish so you don’t have to worry. We’ll explain everything in straightforward, easy to understand language so you know exactly what to expect.

Call us on 08002605010 or request a callback and we will help you.

Can I Claim against a UK Hotel?

In most cases, basic standards and building regulations will apply to the property you’re staying in, but these can vary depending on the nature of the accommodation. For example, different standards will apply to hotels than to residential Airbnb style apartments.

So if your accident was in breach of UK building regulations, then there’s a strong chance you’ve got grounds to make a claim.

Our Holiday Accident Solicitors offer expert legal advice, and we can contact relevant engineers and architects to confirm whether the hotel has failed to comply with building regulations.

Any hotel, resort or private rental property accepting fee-paying visitors are bound by the Occupiers’ Liability Act 1957. Under this Act, hotels have a duty of care to protect their guests and prevent accidents where possible. This duty may well be based on local building regulations and puts a responsibility on hotel operators to risk assess their properties.

Depending on how you booked your staycation, you could make a claim against the hotel itself, the resort or property you stayed in, or the tour operator you booked the holiday through. The key point in who is responsible for the claim is who you have a contract with.

Because it’s not always obvious who the contract is with, it’s best to speak to a Holiday Accident Solicitor as soon as you can. Keep a copy of your contract and hotel booking so you can pass these onto your Solicitor when you get in touch.

How Do I Make a Claim?

Contact us to get free, specialist legal advice as soon as possible. That way, we can assess the full extent of your injuries and any financial loss you’ve suffered because of your accident. When one of our specialist Solicitors or Lawyers has reviewed the details of what happened to you, we will tell you if you can make a claim and how to get started.

How Much Will it Cost?

We can often take on claims on a No Win, No Fee Basis – this means that you’ll only pay our legal fees if we get you compensation. We’ll do all we can to get you the best possible outcome.

Get in touch with our Holiday Accident Solicitors for a free claims assessment and legal advice.

Call us on 08002605010 or request a callback and we will help you.

Claiming for an Accident in the UK from Overseas

If you’re a UK citizen currently living overseas, and you have an accident while on holiday back in the UK, you could make a claim from the UK.

If you booked your UK holiday as part of a package deal, for example, you booked a coach tour, then you could have grounds to claim compensation under the Package Travel and Linked Travel Arrangements Regulations 2018.

Common Types of Hotel Accidents in the UK

Accidents vary from case to case but generally, common types of accidents include:

  • Slips, trips and falls, such as on a wet floor or down stairs without a handrail
  • Falls from unsafe balconies and windows
  • Faulty electrical sockets or appliances causing burns
  • Self-catering room and cottage cooking accidents 
  • Lift accidents 
  • Cuts from glass 
  • Accidents caused by faulty workmanship e.g. broken furniture or gym equipment
  • Accidents on entering or leaving the hotel grounds, such as slipping on outside surfaces in country house hotels
  • Swimming pool and water slide accidents
  • Accidents that happen as part of activities booked in the resort e.g. archery or clay pigeon shooting
  • Accidents caused by faulty rentals you booked through the hotel or resort, such as bikes
  • Carbon monoxide poisoning caused by faulty gas water heaters
  • Legionnaires’ disease

Staycations are a popular choice of holiday for many people, whether this is in a hotel, resort, bed and breakfast, rental home, caravan site or campsite. Popular destinations include:

  • Blackpool 
  • Bognor Regis
  • Bournemouth 
  • Brighton
  • Clacton and Southend, Essex  
  • Cornwall, particularly Newquay, St Ives and Falmouth
  • Devon, particularly Torquay, Salcombe, Ilfracombe and Paignton
  • Eastbourne 
  • Hastings
  • Llandudno 
  • Margate and Folkestone, Kent
  • Peak District
  • Scarborough
  • Shanklin, Isle of Wight
  • Skegness
  • Tenby, Pembrokeshire
  • The Lake District
  • Whitby
  • Holiday resorts such as Butlins, Haven, Pontins and Center Parcs

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Simpson Millar Solicitors are a national law firm with over 500 staff and offices in Bristol, Cardiff, Lancaster, Leeds, Liverpool, London, Manchester and Southport.