Our Holiday Claims Solicitors have lots of experience in winning compensation for people who’ve suffered an accident on holiday.
If your dream holiday turned into a nightmare, the last thing you want afterwards is a difficult legal battle. That’s why it’s really important for claiming compensation to be a straightforward process.
We offer a free, no obligation legal assessment of your complaint, and we may be able to deal with your claim on a No Win, No Fee basis - ask us for details.
We pride ourselves on being open, transparent and communicating in a straightforward way. We’ll speak to you in plain English as we manage your claim, so you’ll know exactly what’s going on every step of the way.
And our approachable and experienced Holiday Claims Solicitors won’t try to blind you with legal jargon. We’re proactive and driven by a strong sense of justice, and we’ll work tirelessly to get the best outcome for you.
Our travel claims team boasts 80 years of combined experience, with a proven track record of achieving great results for individuals, family's and groups of clients.
You’ll get the total support of our dedicated team of holiday accident claims specialists, and whenever you call us, you’ll be put straight through to the team that's handling your case.
Common Types of Holiday Accidents include:
- Slips and trips in hotel restaurants
- Swimming pool accidents
- Accidents on airplanes and cruise ships
- Accidents involving motor vehicles abroad
- Ski and snowboard accidents
- Diving accidents
- Road traffic accidents
- Fatal accidents
- Accidents at work abroad
You Could Claim Compensation for:
- Personal expenses - e.g: medical costs, travel insurance excess
- Holiday experience - the period of the holiday that was ruined due to your injury
- Holiday enjoyment - if you didn't enjoy the holiday due to being injured, the law permits you to be compensated
- Loss of earnings - you can claim compensation for money you could have earned but weren’t able to due to the illness
- Care - due to your injury, you may need extra care and help, which can be compensated
- Future loss - this includes earnings, future costs and pensions that will be lost due to the injury
- Pain and suffering - this depends on the severity of your injury and will be awarded accordingly
We know that spending your holiday suffering with an injury that wasn't your fault can be devastating, especially if someone else is to blame.
So if you want to make a claim for an accident on holiday, we’ll offer a free initial consultation to see if you have a strong case.
Many of the holiday accident claims we handle are complex and time-consuming to deal with, so we’re keen to speed up the process wherever possible. That’s why in recent years, we’ve been using the unique Premex+ service, which can secure medical records and arrange appointments while we get on with other aspects of managing your case.
It’s offered us countless advantages and our clients too have benefited from vital information being gathered much more quickly.
Frequently asked questions
- Am I entitled to make a holiday accident claim?
If the cause of your accident or illness was someone else’s fault, then yes. For instance, if you got food poisoning after eating out, the restaurant may be responsible.
Or did you slip and fall on a wet hotel floor surface and there were no warning signs around? If so, the hotel might be liable for your injury.
The law also allows you to claim against the organiser of a trip if it was booked as a package holiday, so the tour operator or holiday company could be responsible for paying any damages.
- How much will it cost to make a claim?
We consider holiday claims where clients have pre-existing legal expense insurance.
If there isn’t any pre-existing cover, we may be able to act on a No Win, No Fee basis, so providing you take our advice, you only pay us if your claim is successful and after you’ve got your compensation.
If your claim isn’t successful then we don’t get paid. It’s really that simple.
- What immediate steps should I take after suffering an accident on holiday?
While your first instinct may be to panic, it’s important to stay calm.
- Get Help
If you're fortunate enough to have someone with you when you have an accident on holiday, then ask them for help, or if they're unable to help you ask them to fetch someone who can
- Be Wary of Moving
Some injuries can be exacerbated by moving, so if you’ve seriously hurt yourself, then it may be best to wait until a medical professional comes to see you
- Make a Record of your Accident and the Cause
Hotels and resorts abroad have become accustomed to British holidaymakers making a claim in instances where they've neglected certain safety standards. If you're able to do so, it's a good idea to note down the time that you had your accident and, if possible, take photos of the area where it happened. It'll be difficult for a hotel or tour operator to deny your photographic evidence, particularly if they have fixed the cause of your accident after it has happened
- Inform the Hotel Staff
If you've had an accident, let the hotel staff know where, how, and when it happened. They should provide you with an appropriate level of care and try to rectify the problem.
- Tell your Holiday Rep
If you know that there's a representative for your tour operator at your resort, then try to contact them and let them know what has happened.
- Get Help
- Should I complain to the hotel and tour operator if I wasn’t seriously injured?
If you aren't happy that proper precautions were in place following an accident that didn't result in any serious injuries, then we recommend making a complaint to both your hotel and your tour operator to make sure that whatever caused your accident doesn't happen again.
In the event that your accident caused a more serious injury or your complaint has been ignored, you may be able to make a claim for compensation.
We have advice for making complaints to tour operators such as TUI and Thomas Cook and we're continuously expanding the list of tour operators that we provide advice for making complaints against.
- What is the claims process?
Each holiday accident or injury claim we handle is different, so we can’t put an exact figure on how long your holiday accident claim will take. After your initial consultation, we’ll try to establish who was at fault and get in touch with them.
We’ll also assess the impact of your illness and injury, so we can work out how much compensation we think you’ll be entitled to.
Ideally, the person or organisation responsible for your accident or injury will accept liability, so the claim can be settled out of Court. However, they might not accept liability or may feel you’re asking for too much money, which means Court proceedings will start.
Don’t worry though, as we’ll be at your side throughout the whole process, offering support and guidance so you never feel overwhelmed or helpless.
A typical case in which the other party admits they were at fault can take up to 18 months to settle.
That means you can expect it to take a bit longer if it’s a particularly complex case, or if it goes to Court.
- What funding is available?
Claims of this nature can often be funded through a No Win, No Fee agreement. Ask us for details on this funding option.
For free legal advice, call our Holiday Claims Solicitors
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08002 605 010
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Simpson Millar is a national law firm with over 500 staff and offices in Bristol, Cardiff, Kingston-upon-Thames, Lancaster, Leeds, Liverpool, London, Manchester, Morecambe and Southport.