Faulty Product Injury Claims

For a Free Case Assessment call our Personal Injury Claims Solicitors and we will help you. We deal with claims on a No Win, No Fee basis.

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The products and equipment we use every day must meet certain legal safety standards, so we trust that they are safe for us to use. However, faulty products, appliances and toys can still end up being sold, and if you’ve been injured by one, it can have a serious impact on your life which we could help you claim compensation for.

Get in touch to see if our specialist Personal Injury lawyers could help you make a No Win, No Fee Product Liability, (or ‘faulty goods’) claim for compensation. We have years of experience achieving thousands of pounds for people in compensation for faulty products such as:

  • Defective drugs and some medical products, such as knee replacements and vaginal mesh;
  • Faulty electrical products or appliances, which can cause electric shocks and house fires. These include white goods such as washing machines and tumble dryers;
  • Defective cars, bikes, vehicle parts and e-scooters;
  • Faulty children’s toys, such as trampolines or even equipment in public playgrounds;
  • Defective equipment at work that caused you to be injured – your employer may be responsible for this;
  • Food products that did not display the contents, which caused a severe reaction/anaphylactic shock;
  • Sports goods e.g. treadmills at the gym or indoor bikes;
  • Beauty products or hair dyes;
  • Furniture – for example a faulty chair which collapses;
  • Batteries (e.g from phones or e-scooters) which set fire and cause injury’;
  • Faulty e-cigarettes that can explode/catch fire, either whilst vaping or while being in your pocket;
  • Shoes and footwear e.g. a heel of a shoe,which can fall off and cause injury.

If you’re not sure if the manufacturer of a product was responsible for your injury, or whether you’re eligible to compensation, get in touch with us for advice today. Our expert Personal Injury solicitors are some of the UK’s leading experts. We’ll fully investigate your claim and keep you informed throughout, making the process as smooth as possible.

We know that injuries caused by faulty goods and products can be serious and life-changing, so we’re here to help you get the care and support you need. We’re experts in claiming compensation for those with serious injuries, such as:

If the manufacturers or responsible party admit liability for your injury, we can ask them to make early interim payments. This can help you recover loss of earnings if you’ve had to take time off work due to your injuries. Compensation can also help you access rehabilitation and care before your claim has even settled, to help you live the best quality of life possible.

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FAQs about Product Liability Claims

We might be able to offer you a No Win, No Fee claim. This takes off financial pressure because it means that if we don’t win your claim, you don’t pay any fees.

There will be no hidden costs as part of your claims process and we will keep you up to date throughout.

Product safety laws mean that anyone who is making or selling consumer products has a duty of care to make sure they are safe and won’t cause harm or injury to people. This includes vehicles, toys, appliances, beauty products and anything else that is being sold to the public.

Here are the main points that the Consumer Protection Act 1987 sets out:

  • Manufacturers/importers are legally responsible for injuries or financial losses caused by defective products;
  • As customers or users, we are entitled to expect the products we buy are safe;
  • If a product does not provide the level of safety consumers are entitled to expect, it will be regarded as defective.

The Trade Descriptions Act in 1968 made it illegal for sellers/manufacturers to make misleading or false claims about products, which is enforced by Trading Standards.

The British Standards Institution (BSI) sets safety standards across many industries, marking safe products with the ‘KiteMark’.

The General Product Safety Regulations 2005 make it essential for manufacturers to:

  • provide consumers with relevant information to assess any risks associated with using a product;
  • test and risk assess products before they are released to the market;
  • inform enforcement authorities about any safety risks that they become aware of after the product is released.

We know the law can be complex so you might be unsure about who is responsible for your faulty product and injury. Our friendly, expert team are here to help, so get in touch to see if you could be eligible to claim compensation.

Making a claim for compensation due to a faulty product can not only help you achieve a sense of justice, but can also help you pay for care and support you might need now and in the future. Compensation can also help if you’ve already incurred costs because of your injuries.

Compensation could help you with:

  • Loss of income from time you’ve had to take off work during your injuries;
  • The cost of travel to appointments;
  • Changes to your home that you may need because of your injuries;
  • The cost of a new vehicle if this is recommended;
  • Expert rehabilitation and care, including private healthcare;
  • Education plans for your child if they have had to take time off school because of their injuries, e.g. a home tutor – our Education Law team could help with this;
  • The cost of a new product that will replace the faulty one e.g. a new fridge or car.

When we assess your compensation claim, we will also take into consideration any pain and suffering you’ve experienced to value your final settlement amount.

Making a claim for compensation can also help hold manufacturers responsible so that they can make changes to their products, or recall them, so that the injuries do not happen to anyone else.

When you get in touch for a Free Case Assessment, we’ll find out as much as we can about how you used the product, whether you followed any safety guidelines that came with it and anything you may have done to put yourself in harm’s way.

Sometimes, a mix of parties, or a different company altogether, might be responsible for your injury. For example, your workplace may not have given you the correct training on a machine, which put you in danger.

We want you to get the compensation and support you deserve so we will work hard to find who was responsible and negotiate your settlement. If you’re unsure on what your legal rights are when it comes to faulty products, get in touch with us for free legal advice today.

Yes, we all know that children are prone to accidents, but if they were injured because of a faulty product and they are under 18, you could make a claim on behalf of them.

Once your child is 18, they can make the claim for themselves up until their 21st birthday.

You could also make a claim on behalf of someone who is your dependent, for example someone who is mentally impaired because of a disability, or has injuries that are so severe that they cannot make legal decisions for themselves.

Sadly, in some cases injuries can be fatal, so you might be able to make a claim for compensation on behalf of a loved one who has passed away. We know that this can be a difficult time, so our lawyers are here to listen when you are ready, put you first, and make things as smooth as possible in your claim.

With defective products, it’s common for many people to have been affected or injured at the same time.

If you make your claim as part of a Group Action, it means that lawyers have many different testimonials and types of evidence to go off, to strengthen the claim. It can also help lawyers share their expertise to work towards the maximum compensation for everyone. Group Action can help to prove your case by showing that your defective product injury was not a one-off incident, and the root cause was the manufacturer’s fault.

Get in touch with us today, to see if we are currently helping anyone else, or have helped people in the past, with the same Product Liability claim against the a particular manufacturer. If you’re unsure about whether a Group Action claim is the right step to take, we can give you free advice on your options.

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How do I Claim Compensation for an Injury Caused by a Faulty Product?

If you’ve been injured by a defective product and would like to make a claim for compensation, we’d firstly recommend the following steps:

  1. Report the product and incident to the shop you purchased the item from, and the product manufacturer as soon as possible.
  2. Report it to your local Trading Standards Office.
  3. Check the manufacturer’s website or Google the product to see if there are known faults or recalls of the product.
  4. Look at any website reviews about the product, to see if there have been any other reports of other consumers being injured.
  5. Find your original purchase receipt, so we can prove the date and place of purchase.
  6. If you paid for the item online, or via your card, or find the relevant bank statements.
  7. Keep the product if you still have it, until one of our solicitors tells you otherwise. The product is vital evidence - many manufacturers will ask you to return the product for testing, but it is important not to do this until you have sought independent level advice, as your solicitor may want have the product inspected and tested first.

You can get in touch with us at any point for no-obligation legal advice, and we can let you know whether you would be eligible to make a claim for compensation.

The exact amount of compensation you could get will depend on who was responsible for your injuries, how severe your injuries are and how you’re coping now, as well as any support you may need in the future.

Our Personal Injury lawyers can help you gather evidence to make your claim as strong as can be, and work towards the compensation you deserve.

Why Choose Simpson Millar for your Product Liability Claim?

Here are some of the reasons why you should choose Simpson Millar to help with your injury claim.

  • We make things straightforward

    The law can be complex but our team have years of expertise in this field - we try and make the process as simple as possible.

  • Access to expert clinicians

    We have connections with some of the UK’s best doctors, nurses, surgeons and physiotherapists, so we can help you get on the road to recovery as soon as possible.

  • Personal Injury specialists

    Our experts will take everything about your injury into account, including how it’s affected your life, to aim towards the maximum compensation for you.

  • Authorised and accredited experts

    We’re authorised by the Solicitors Regulation Authority (SRA) and many members of our team are accredited by the Association of Personal Injury Lawyers (APIL).

How the Defective Product Claims Process Works


    We’ll contact the company responsible

    If we think you’ve got a chance of getting compensation, we’ll get in touch with the company responsible for your injuries. This would usually be the manufacturers or importers who made the product. In other cases, it could be your workplace or a local authority, but don’t worry, our experts will be able to investigate and negotiate towards the best settlement for you.


    We’ll gather evidence

    We’ll start to collect evidence to prove that the manufacturers were responsible for the faulty product which caused your injuries. Any photos of your injuries, receipts, medical records, or even other legal claims that have been made against the company in the past can help.


    You’ll get a medical assessment

    We’ll send you to an independent medical expert, who will assess your injuries to ‘officially’ link them to the faulty product, and they will ask how your injury has affected your life. We try to intervene early if we think you’d benefit from rehabilitation and care. Sometimes the other party can send you early interim payments, if they admit responsibility before the claim is settled.


    We’ll work out the compensation amount

    Based on your medical assessment and the way your injuries are affecting you, we’ll work out how much compensation you’re owed and take this to the other party.


    We’ll settle your claim

    If the manufacturer does not accept responsibility, then there might be other parties or companies involved, so we will work with all parties to try and settle your claim. If your claim goes to Court, we’ll keep you informed and provide expert advice throughout the whole process.

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