If you’ve booked a holiday through the tour operator TUI, and you were injured in an accident or got sick on holiday, you might be entitled to claim compensation from TUI.
Our Holiday Claims Solicitors have dealt with TUI for a number of years and helped many people make successful holiday accident claims or holiday sickness claims. So if you’ve had an accident or suffered from illness on a holiday you booked through TUI, get in touch today to see if you can claim compensation.
Meet some of our Personal Injury Solicitors
How Simpson Millar Can Help You
- Expert legal advice – Our Holiday Claims Solicitors have years of experience working in the travel industry, so they’re very familiar with how tour operators work. With this expertise on your side, you’ve got a much stronger chance of making a successful claim
- A smooth claims process – Travel law can get a little complicated, so we do advise getting the help and expertise of a specialist Holiday Claims Solicitor. We’ll handle the entire process for you and explain everything to you in straightforward terms, so there’s never any confusion
- No Win, No Fee Claims – With a Conditional Fee Agreement you don’t have to pay us anything if your claim isn’t successful – so there is no financial risk to you
People We've Helped
Here are some of the people we've helped with holiday accident and injury claims.
£2,500 Compensation after Salmonella on TUI Holiday in Cape Verde
We helped a client get £2,500 in compensation after she contracted Salmonella from a hotel in Cape Verde while on a TUI holiday.Read the Case Study
Man gets £6,000 after accident at a hotel in Egypt
Our client was enjoying a 2-week holiday with his family at a resort in Egypt when he slipped and hit his head on the ground. He was compensated £6,010 for his injury.Read the Case Study
Waterslide Accident in Turkey Hotel
We helped a man win £7,500 in compensation after his 2-week package holiday with his wife and daughters was ruined after being badly injured on a hotel slide in Turkey.Read the Case Study
Ceiling Tile Fell on Woman in Spain
Our client was enjoying a holiday in Spain with her family when a ceiling tile fell on her while she was in her hotel bathroom. She was awarded £1,750 in compensation.Read the Case Study
Holiday Claims and the Law
If you booked a package holiday through TUI, then you’re automatically protected by the Package Travel and Linked Travel Arrangements Regulations 2018. This legislation makes the tour operator responsible for your safety when you’ve booked a package holiday at a hotel or resort, or a package cruise ship holiday.
If TUI fail in their duty to keep you safe and you suffer an accident or illness that could have been avoided, then this is seen as being a breach of contract, and you may be entitled to compensation.
What Can You Claim Compensation For?
Some of the things you could claim compensation from TUI for include:
- Injury caused by an accident due to poor quality or incomplete maintenance work
- An accident caused by local safety standards not being followed
- Food poisoning from inadequately cooked meals g. chicken that’s still pink in the middle
- Becoming sick from consuming contaminated food or drink
- Suffering illness because of inadequate hygiene processes
What to Do if You Have an Accident on a TUI Holiday
- If you’ve been injured, you should first get medical treatment. Make sure you get a diagnosis from a medical professional so you know the full extent of your injuries.
- You should then tell a TUI representative what’s happened. Try to gather as much evidence as you can about what caused your accident and write a record of exactly what happened.
- If there were any witnesses the accident, then it’s worth asking them for contact details in case you need their testimony later.
- When you return to the UK, it’s best to contact a Holiday Claims Solicitor who can advise you on your next steps. If your injuries are quite severe, you should continue to get medical treatment and rehabilitation as
What to Do if You Get Sick on a TUI Holiday
- Inform your tour operator right away. Make sure that you ask them to keep a written record of your complaint both at the point when you inform them and following any medical treatment. This prevents a tour operator claiming at a later stage that they don’t have a written record even though they do. If you can, take a photo of the complaint that is reported.
- You should also see a medical professional as soon as possible for treatment and a diagnosis. Remember, the sooner you get medical aid, the sooner you’re likely to recover.
- If you think you got food poisoning on holiday, see a medical professional and get a stool sample test to determine what caused your illness. This also means you’ll get the most appropriate treatment.
- Again, gather any evidence you can of possible causes of your illness. For example, photos or videos of unhygienic food serving conditions or undercooked meat. If any other hotel guests are having similar illnesses, get their contact information so they can confirm what happened.
What is the Claims Process?
- On your return to the UK, get in touch with our Holiday Claims Solicitors.
- We’ll go through the details with you and advise you on the next steps. If we’re confident that you’ve got a potential claim, we’ll start the claims process right away.
- If you’ve got any medical records or evidence of your accident or illness, share these with your Holiday Claims Solicitor.
- We’ll deal with TUI on your behalf to secure a compensation settlement that fairly reflects your suffering and covers your financial losses.
Can I Make a Complaint to TUI?
If you’ve had an accident or become ill, we always recommend speaking to a Holiday Claims Solicitor rather than going to TUI directly. But if you want to make a complaint about something else, such as a flight delay, facilities being unavailable or you feel your holiday was mis-sold to you, then we suggest contacting TUI.
No Win, No Fee Compensation
If you suffered a holiday illness or were injured in an accident abroad, contact a member of our travel law team. We can provide you with a free consultation where we can assess your situation and advise you if making a No Win, No Fee claim is the right option for you.
For free legal advice, call our Holiday Claims Solicitors
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Simpson Millar Solicitors are a national law firm with over 500 staff and offices in Billingham, Bristol, Cardiff, Catterick, Lancaster, Leeds, Liverpool, London and Manchester.