TUI Holiday Accident and Sickness Claims

Some of the things you could claim compensation from TUI for include:

• Injury caused by an accident due to poor quality or incomplete maintenance work
• An accident caused by local safety standards not being followed
• Food poisoning from inadequately cooked meals g. chicken that’s still pink in the middle
• Becoming sick from consuming contaminated food or drink
• Suffering illness because of inadequate hygiene processes

1. If you’ve been injured, you should first get medical treatment. Make sure you get a diagnosis from a medical professional so you know the full extent of your injuries.
2. You should then tell a TUI representative what’s happened. Try to gather as much evidence as you can about what caused your accident and write a record of exactly what happened.
3. If there were any witnesses the accident, then it’s worth asking them for contact details in case you need their testimony later.
4. When you return to the UK, it’s best to contact a Holiday Claims Solicitor who can advise you on your next steps. If your injuries are quite severe, you should continue to get medical treatment and rehabilitation as

1. Inform your tour operator right away. Make sure that you ask them to keep a written record of your complaint both at the point when you inform them and following any medical treatment. This prevents a tour operator claiming at a later stage that they don’t have a written record even though they do. If you can, take a photo of the complaint that is reported.
2. You should also see a medical professional as soon as possible for treatment and a diagnosis. Remember, the sooner you get medical aid, the sooner you’re likely to recover.
3. If you think you got food poisoning on holiday, see a medical professional and get a stool sample test to determine what caused your illness. This also means you’ll get the most appropriate treatment.
4. Again, gather any evidence you can of possible causes of your illness. For example, photos or videos of unhygienic food serving conditions or undercooked meat. If any other hotel guests are having similar illnesses, get their contact information so they can confirm what happened.

If you’ve had an accident or become ill, we always recommend speaking to a Holiday Claims Solicitor rather than going to TUI directly. But if you want to make a complaint about something else, such as a flight delay, facilities being unavailable or you feel your holiday was mis-sold to you, then we suggest contacting TUI.