How Can I Complain to the NHS?

Author:
Jodie Cook
Senior Associate, Medical Negligence Lawyer
Date:
02/08/2021

If you’re unhappy with the treatment you’ve received from the NHS, you can complain to the healthcare provider that treated you, such as a GP practice or hospital.

To help to make sure that your concerns are fully addressed, your complaint should set out, as fully as possible:

      • What treatment you had
      • Who provided your treatment
      • Where and when your treatment was received
      • What your concerns are about that treatment

Any complaints to the NHS should be made within a year of the date that the treatment occurred.

Making a complaint shouldn’t affect any care and treatment you’re currently receiving, and healthcare providers will be able to let you have a copy of their complaints procedure.

By making a complaint, you may be offered an explanation about what happened during your treatment.

What if You’re Not Happy With the Outcome of the Complaint?

If you’re unhappy with the healthcare provider’s response, you have the option of referring it to the Parliamentary and Health Service Ombudsman.

If you have made a complaint and received a response that you’re not satisfied with, you could also approach a specialist Medical Negligence Solicitor to discuss the outcome of your complaint with you.

Many people who’ve complained to the NHS in the past have been unhappy that the response is written in confusing language and specialist terminology.

As experts in this area of law, we can help unpack any jargon and explain everything to you clearly, so you can make an informed decision about what to do next.

Your Solicitor will be able to advise you about whether it’s possible to bring a claim for medical negligence.

If you decide to take legal action and we can take on your claim, you’ll have an independent medical assessment, with an expert looking at the standard of medical treatment you received, if any damage could have been avoided and the long-term effects of your injuries.

This is important as it’ll be an independent third party opinion on the care you received, and can highlight failings that could lead to the NHS making positive changes.

Hospital corridor

What if I’m Contacted by a Healthcare Provider?

In some instances, the NHS may directly contact patients if they become aware of a particular problem.

If you’re contacted in this way, it’s a good idea to speak to an expert Medical Negligence Solicitor for advice.

We recognise that being contacted out of the blue can come as a shock, especially if you were not previously aware of any concerns about your treatment. In addition to looking at a potential claim for you, we can advise you on how to respond to any investigations about your treatment.

We offer a free claims assessment, so we can discuss your situation with you and establish if you have a good chance of making a successful claim.

Why Making a Complaint is Important

If you’re unhappy with any aspect of the care you received, it’s important you make your feelings known so the NHS can respond positively and make changes where necessary.

Understanding the patient experience can be vital in improving services, and hopefully prevent similar mistakes being made in the future.

For free legal advice call our Medical Negligence Solicitors

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