Can I Claim for Being Hacked?

Chris White
Chris White
Team Leader, Dispute Resolution

Passwords can be one of the most important things in your life.  They are the key to your emails, your bank account, your treasured photographs and a whole lot more.  But what happens when someone accesses your data without your consent?

In more recent years you may have become familiar with two step verification when signing-in online.  This can take the form of an ever-evolving code which is received by text to your mobile phone, the use of fingerprint recognition or facial recognition. The reason companies use these technologies is because many passwords are so simple and common they are easily guessable. 

Now, three of the world’s technology giants have teamed up in order for you to be able to share password-less logins amongst a number of different branded devices.

Apple, Google and Microsoft have developed sign-in technology that will soon enable you to, for example, sign in on a Google Chrome Browser that’s running on Microsoft Windows by using a pass key on an Apple device.  This should stop hackers being able to access your data remotely as they would need a separate physical device with them to get the information that they’d need!


When Creating a Password it’s Recommended that:

    • You create a password that’s at least 8 characters long
    • It doesn’t contain your username, real name or company name
    • It doesn’t contain a complete word
    • You make it significantly different from your other passwords
    • It contains upper and lowercase letters, symbols and numbers

What can I do if my Password is Hacked?

If you think your password has become known to others, you should change it immediately. You should also contact the organisation that holds your data. Remember they may hold a significant amount of other information about you, which could have also become known.

The organisation has a duty to you to protect your data. When you set up your account with them, they should insist on using a format for your password that cannot be easily guessed.  If someone does get into your account (and you haven’t disclosed your security information to anyone else) then the organisation has to report this to the Information Commissioners Office. 

They also have to notify the other account holders that a data breach has taken place.  This is also the case if the company’s systems have somehow become breached. 

You may have grounds to seek financial damages under GDPR rules and this is where we can help.

Call our team of Data Breach Solicitors to discuss your potential claim. To see if you might have a case, use our data breach checker.

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