£6,000 Compensation for Holiday Accident in Egypt

Andrew Tarling
Holiday Claims Associate Lawyer

A Holiday Accident Claim Case Study – Client Situation

Our client was enjoying a 2-week holiday with his wife, their 2 children and his wife’s parents at the Coral Sea Splash Resort in Nabq Bay, Egypt when he slipped, fell and hit his head on the ground.

The party had spent most of their holiday in the hotel’s water park and one afternoon, our client decided to take photos of his children on the slides. To retrieve his camera from their sunbed, he had to cross a bridge over the swimming pool, and he wasn’t wearing shoes, in line with the hotel’s footwear policy in the water park.

As he put his foot on the bottom step, his other foot slipped forward and he fell backwards, hitting his head on the ground. He was dazed after the fall, but sat still and tried to regain his composure. However, he realised he was injured when he saw blood on his hand after feeling his head and by this time, he was in a lot of pain.

Our client’s wife immediately ran for a lifeguard, who helped him to the on-site clinic located about 300 yards away. A doctor at the clinic stitched the wound and applied bandages, and also prescribed a course of antibiotics and painkillers. Furthermore, he was advised to stay out of direct sunlight and water, as this could risk further infection and damage.

His young children were upset as they couldn’t understand why he wasn’t able to play with them in the water, and he couldn’t go snorkelling in the Red Sea, which he’d been looking forward to. In addition, he couldn’t drink any alcohol because of the prescribed medication and didn’t have much of an appetite.

Our client suffered with a constant headache for the rest of the holiday, as well as pain and stiffness in his back and neck, which left him simply wanting to go home. Following his fall, our client was asked by the hotel manager to state for the record that the accident wasn’t the establishment’s fault. He refused to do so, despite being – in his words – “harassed”. He was also required to pay a £50 insurance excess at the hotel reception.

Our client completed an accident report for the rep from his tour operator TUI, and was given a copy of the accident report.

Later in his holiday, our client returned to the scene of the accident and saw what looked like newly-laid concrete at the foot of the steps where he fell. He also saw signs warning of the wet floor in the area and puddles being mopped up by members of staff every 20 minutes.

Our client continued to experience pain in his back and neck for 3 weeks after returning home, leaving him unable to enjoy pursuits such as playing golf. He was also left with a visible scar and his head remained tender for 6 months.

How We Helped

After returning to the UK, the holidaymaker got in touch with our expert Holiday Claims Solicitors to claim compensation from his tour operator. Holiday Claims Lawyer Andrew Tarling took on the case, and sought to prove that his injuries were caused by breaches of Egyptian Health and Safety standards.

As is often the case in holiday accident claims, the tour operator initially denied liability (fault), arguing that our client would have to obtain local standards evidence. However, we were able to get hold of this information, and TUI agreed to settle the claim after being served with Court papers.

The Outcome

Our client received a total of £6,010 in compensation, which reflected the severity of his injury, the loss of enjoyment of his holiday and the wider impact of the fall accident injury on his life.

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