Kelly Cross

Kelly Cross is the Head of Medical Negligence Operations at Simpson Millar. She is based in Liverpool. 

Professional biography 

Kelly is responsible for overseeing the day-to-day operations and performance of our Medical Negligence department. She works closely with colleagues across the team to support the effective management of cases, improve internal processes and ensure the department operates efficiently whilst maintaining high standards of client care. 

Her role includes supporting the department’s operational planning, monitoring performance and identifying opportunities to improve how the team works. Kelly also focuses on supporting colleagues, helping to maintain consistent working practices and ensuring the department has the processes and resources needed to deliver an effective service to clients. 

Kelly has worked in Personal Injury and Civil Litigation since 2011, developing extensive experience in both legal practice and operational leadership. She began her career handling Employers’ Liability and Public Liability claims, representing people who had been injured at work or in public places. 

She progressed into a Team Leader position in 2015 before taking on a Practice Development Lead role in 2017, where she gained further experience in supporting the development and improvement of legal services. 

Kelly subsequently moved into a Legal, Technical and Risk Manager position, working across a range of Personal Injury matters. In 2019, she progressed into operational management, later becoming Head of Employers’ Liability, Public Liability and Risk for Fast Track claims, a position she held until 2026. 

Throughout her career, Kelly has developed a strong background in team leadership, operational management, risk management and improving legal processes, which she now brings to her role at Simpson Millar.