Melanie Burden
Partner, Head of Employer's Liability - Serious Injury
For free legal advice call our Holiday Claims Solicitors and we will help you. Ask if we can deal with your claim on a No Win, No Fee basis.
Tour operators such as Jet2 are responsible for keeping you safe on a package holiday by preventing holiday accidents and illness where possible.
If you’ve been injured or been ill whilst on a Jet2 holiday, you could be eligible for compensation. Our Holiday Claims Solicitors are experienced in dealing with holiday accident and illness claims, and have helped many people secure an amount that fairly compensates them for their experience.
Get in touch with our Holiday Claims Solicitors to talk about your situation. If we think you’ve got grounds for a successful claim, we might be able to deal with your case on a No Win, No Fee basis – ask us for details.
We’re one of the leading providers of holiday claims in the UK. We have years of experience in dealing with all types of holiday claims and package holiday providers, including Jet2
We’ll always speak to you in straightforward terms, without the legal jargon
As experts of Travel Law, our Holiday Claims team come with the knowledge, tools and experience needed to pursue a successful claim. With a Holiday Claims Solicitor on your side, you can be sure that you’ll get the best possible outcome
We tailor our service to suit your specific needs. We deal with many claims for people suffering accidents or illnesses abroad.
We work with world-class medical experts and will work hard to get you the best treatment for your injury. We’ll also use medical examination results as part of our evidence to get you the compensation you’re entitled to.
Simpson Millar5 starsExcellent company
Excellent company. Paul Rimmer of the Leeds branch, dealt with my case . He kept me fully informed at every step and was very pleasant and helpful in all communication. Very pleased with the outcome.
Shelley Harris
Simpson Millar5 starsI had an exceptional experience with…
I had an exceptional experience with Simpson Millar while handling my claim. Their communication was top-notch and the support provided throughout the lengthy process was outstanding. A special thank...
Someone who will not use Your Move again in life
Simpson Millar5 starsMr rattan has been amazing these last 4…
Mr rattan has been amazing these last 4 years and I would like to thank him very much for all his hard work.thank you j Braddock
Jackie
Simpson Millar5 starsQuick and keep you posted at all times…
Quick and keep you posted at all times on what’s going on
Mrs Lucy Newberry
Simpson Millar5 starsProfessional and attentive
Paul was very professional and gave good advice. Would highly recommend
Sharon catterall
Simpson Millar5 starsThe whole process was great to be…
The whole process was great to be honest, good communication and after 3 long years my claim has finally settled. Thanks Gary and the gang!
Miss Danielle Gladney
Simpson Millar5 starsHoliday accident
Raising a compensation claim was completely new territory for me however with the expert guidance of Simpson Miller and especially Gary Frith, the Holiday Claim Litigation Executive, the whole process...
G. Todd
Even if you have travel insurance in place, it doesn’t necessarily cover you for an accident or illness on holiday, and you’ll often have to pay an excess to claim on your insurance.
Thankfully, there are laws and regulations in place to give you another layer of protection:
It can sometimes be confusing to know whether or not your holiday is ATOL protected. An easy way of finding out is by checking any documents given to you by your travel agent for an ATOL certificate. If you can’t see one or your travel agent is unable to provide you with one, then your holiday may not be a package holiday and is therefore potentially not ATOL protected.
Whether it’s an injury or illness you’re suffering with on holiday, you should always get medical treatment as soon as you can and, if possible, a medical diagnosis. This will help support your claim along with any photos or videos you managed to take. For example, evidence of poor maintenance conditions and hygiene.
If there’s a Jet2 Holidays representative at your hotel or accommodation, you should inform them of your injuries or symptoms. They should try to deal with the issue right away and tell you what you should do next.
While you can go straight to Jet2 to make a complaint, we always recommend getting legal advice from an experienced Holiday Claims Solicitor, as this puts you in a stronger position.
Our Travel law team can give you expert knowledge and advice for complaints related to holiday accidents and illnesses. But if your complaint is about anything else, then you should follow Jet2’s complaints procedure set out in the Terms and Conditions of your holiday. This can usually be found with your booking confirmation.
As well as your booking confirmation, you should keep copies of all letters, emails and documents from Jet2. You should also keep receipts for medical expenses and any out-of-pocket expenses you’ve got as a result of your injury or illness. These will come in really useful if you decide to pursue a claim.
You’ve got 3 years to make a claim for any personal injury or illness you’ve experienced on a Jet2 package holiday. If it’s your child who’s had an accident or got sick, and they’re under 18, then you’ve got 3 years from when they turn 18 to make a claim.
This is a strict time limit, so even if you develop further complications because of your injury or illness, the limit cannot be extended. So, it’s best to get in touch with a Holiday Claims Solicitor to start the claims process as soon as you can.
But it’s important not to rush to accept the first offer you get. While tour operators will want to resolve your complaint and keep your custom, the amount they offer won’t necessarily be fair.
This is where the expertise of a Holiday Claims Solicitor will be valuable. Our Travel team have a wealth of experience in dealing with holiday illness and accident claims, so they’ll be able to give you a realistic idea of how much compensation you could be awarded.
Not all symptoms subside or go away over time, so we will also consider any ongoing treatment or rehabilitation you need, as well as any financial losses you may experience in the future.
As Open Lawyers, we’ll be transparent with you every step of the way about any fees and costs. We’ll always speak to you in clear, straightforward terms so you’ll know exactly how much compensation you could be awarded, and the likely timescales.
We can often deal with Jet2 Holidays claims on a No Win, No Fee basis, so you’ll only pay legal fees if your claim is successful. Get in touch today to see how we can help you.
Fill in the form below to get in touch with one of our dedicated team members, or call our team today on: 0808 239 7911