Guide to Holiday Claims in Spain

The Spanish holiday has been a British tradition for generations, with Spain attracting millions of British holidaymakers each year. With beautiful beaches, great food, a vibrant atmosphere, and family orientated resorts, it's easy to see why.

Since the 1960s sun, sand, and sangria have made Spain one of the UK's top tourist destinations, but what if your trip to Spain turned into the holiday from hell?

In this guide we'll explain how to avoid a nightmare holiday and what to do if it all goes wrong.

Food Poisoning in Spain

One of the big attractions of Spain is the local food. The Spanish have a real flair for making exciting food, and part of the appeal of your package holiday may have been the restaurants at your resort. Unfortunately not all chefs or cocineros practice good food safety and hygiene, meaning that the risk of infection can be high.

Some of the most common claims that we handle for our clients are for food poisoning, which can be caused by the following hygiene mistakes:

  • Serving undercooked or raw meat
  • Buffets left to reach unsafe temperature
  • Cross-contamination between cooked and raw meat
  • Unclean food preparation, serving, and dining areas
  • Insects and animals at open buffets

If you encounter instances of any of these examples at your Spanish resort, it's important to let the staff there know, as well as inform your tour operator representative.

Swimming Pool Infections

The pool at your resort is a great place to unwind and cool off in the hot Spanish sun, but if it's not being looked after it can be home to some holiday ruining infections. Cryptosporidium is a parasite which can cause diarrhoea, vomiting, and abdominal pain. It can soon spread to guests using a resort pool if it isn't using chlorine as a disinfectant.

Spanish Illness Case Study Example

We handle many claims every year, and below is an example of a group claim for illness at a Spanish resort caused by a contaminated swimming pool:

"We are representing 12 holidaymakers in a group action against a tour operator following an outbreak of sickness at an all-inclusive hotel in the Spanish resort of Costa Del Sol. They all contracted the Cryptosporidium parasite from contaminated swimming pool water, indicated that there was a lapse in pool maintenance at the resort. By making a group claim the evidence provided by our clients has been reinforced".

Know Before You Go with Holiday Hotel Watch

You can keep track of potential illness outbreaks at hotels and resorts in Spain and at other countries around the world with our Holiday Hotel Watch website. We recommend using this tool before booking a package holiday to ensure that you aren't travelling to an illness hotspot, and it can also be helpful to confirm if others have suffered the same illness as you.

Accidents in Spain

It isn't just illness that can ruin your holiday in Spain; an accident can lead to an injury that might mean that you can't enjoy the rest of your break abroad, whether you're stuck in your hotel room, a hospital bed or are unable to do the activities you had planned to do.

We handle package holiday accident claims for tourists who have been injured due to trips caused by low standards of maintenance, slips on wet floors and falls from unsafe balconies and resort stairs in Spain. If you've had an accident that wasn't your fault you may be able to claim compensation for the following:

  • Your loss of holiday enjoyment
  • Medical and prescription bills
  • Transport cost due to your injury
  • A lump sum for your pain and suffering

Spanish Injury Case Study Example

We handle claims for accidents caused by poor maintenance, below par building standards and other problems that cause tourists to suffer an injury abroad. Below is an example of one such claim:

"Our client sustained serious wounds when they accidentally struck a hotel balcony glass door. In Spain there are no requirements for hotel balcony or patio doors to be constructed from safety or reinforced glass like there is in the UK, but had it been reinforced our client likely wouldn't have suffered the injuries that they did."

Popular Spanish Resorts

Some of the resorts in Spain that our clients have experienced an accident or illness at include the following, but please note that this list is not exhaustive, so if your Spanish destination isn't here; we can still help you:

  • Costa del Sol
  • Costa Blanca
  • Costa de Almeria
  • Costa de La Luz
  • Costa Dorada
  • Costa Brava

What We Can Do to Help

If your holiday has been ruined due to an accident or illness through no fault of your own, then our travel law specialist can help you make to make a claim for compensation. We can provide you with a free no-obligation consultation on your case, and if you choose us to pursue your claim, you'll receive the following:

  • Honest professional advice from a dedicated travel law solicitor
  • Regular updates using plain jargon-free language
  • If you don't have legal expenses insurance: 'no win no fee' terms, meaning we only receive payment if we're successful

Make an Enquiry

If you have suffered an infection or been injured in an accident in Spain, contact us to find out if you're entitled to compensation. A member of our specialist team can advise you within minutes, so call us on 0808 145 1353 or complete our enquiry form and we'll call you back.

Get In Touch

Nick Harris - Marketing Director & Partner - Manchester

Nick Harris
Head of Holiday Travel Claims

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