Holiday Slips and Trips

Don't Fall Into the Trap

When you book a break abroad you want to know that you'll be able to enjoy yourself free of any stress or concerns and build some fond memories somewhere exotic. When a hotel isn't worrying about your safety you can suffer from a holiday injury such as falling down unsafe stairs at your hotel; resulting in a ruined holiday.

Suffer a slip or trip on your holiday?

Causes of Slips, Trips and Falls on Stairs at Holiday Resorts

We can all have the occasional moment where we aren't paying attention and might miss a step on the stairs. In the instances where you're on a break abroad and the staff at your hotel haven't done all that they should to ensure that you're safe; you may be entitled to make a claim for compensation following a slip down the stairs.

In our experience there are a number of recurring reasons for accidents that happen on stairs that aren't the fault of the holiday goer, but are the result of poor standards at your hotel.

Our Culture of Safety in the UK and Abroad

We're fortunate enough to live in a society where we place a high value on the safety of public places such as hotels, where we work, and where we go for fun. Because of this we have certain laws in place that ensure that standards are maintained and the risk of a personal injury is reduced.

Unfortunately, in resorts and hotels abroad, the same standards may not be maintained and potentially dangerous environments can be found.

The Danger of Marble Stairs on Holiday

In holiday resorts and hotels abroad, staircases are often designed to be durable and look amazing in holiday photos, many of which can use slippery materials such as marble. While marble looks great, it's a high maintenance material.

During and soon after cleaning, marble can be a cause for concern to holidaymakers who may suffer a slip, trip or fall.

Stay Safe on Holiday and Use the Handrail

While the handrail is a pretty innocuous piece of equipment that few of us pay any attention to, it serves an important purpose beyond helping those who are less able to make their way between floors. In the event that you have a slip, a handrail gives you something to grab onto to save yourself from a nasty fall.

It's the responsibility of tour operators to ensure that the resorts that they offer provide you with a safe environment. In instances where a handrail isn't there or has been inadequately secured, it could be the difference between a scary moment and a serious personal injury.

The Risks Posed by Wet Stairs on Holiday

You're likely familiar with the yellow signs that you see around the UK that indicate that a floor is wet or has just been cleaned. These are another sign that in this country we want to ensure that people are safe and prevent an accident from happening, however abroad they are not always implemented.

Wet mopping is a common practice in countries with hotter climates and is implemented in foreign hotels to reduce the amount of time that it takes to clean staircases. Due to the naturally occurring heat that is present at many package holiday destinations; recently mopped floors and stairs will be left to dry in the natural heat without a yellow wet floor warning sign being displayed.

This means that unsuspecting holiday makers can slip on these dangerous surfaces and receive a rather nasty souvenir in the way of a personal injury that ruins their holiday and prevents them from returning to work once they get home.

Accidents near Swimming Pools on Holiday

Many accidents that occur on stairs on holiday happen in areas in close proximity with swimming pools, wet rooms, spas, saunas and other areas where water can easily be spread.

Unfortunately this can be the result of other hotel guests carelessly spreading water on stairs around communal swimming pools and other such areas. This water can get mixed with other common holiday items such as sun tan lotion, drinks and other such things and make surfaces like marble stairs very dangerous.

What To Do If You've Had An Accident On Holiday

It's natural that if you suffer a slip or fall on the stairs at your holiday resort, your first instinct will be to panic. This is particularly true if you're on your own and have had a serious fall. But if you do have an accident on holiday it's important to stay calm:

  • Get Help
    If you're fortunate enough to have someone with you when you fall then ask them for help, or if they're unable to help you ask them to fetch someone who can.
  • Be Wary of Moving
    Some injuries can be exacerbated by moving, so if you have seriously hurt yourself then it may be best to wait until a medical professional comes to see you.
  • Make a Record of your Accident and the Cause
    Hotels and resorts abroad have become accustomed to British holiday makers making a claim in instances where they've neglected certain safety standards. If you're able to do so, it's a good idea to note down the time that you fell and if possible take photos of the area where your accident happened. It'll be difficult for a hotel or tour operator to deny your photographic evidence, particularly if they have fixed the cause of your accident after it has happened.
  • Inform the Hotel Staff
    If you've had an accident, let the hotel staff know where, how, and when it happened. They should provide you with an appropriate level of care and try to rectify the problem.
  • Tell your Holiday Rep
    If you know that there's a representative for your tour operator at your resort, then try to contact them and let them know what has happened.

Making a Complaint Following a Holiday Accident

If you aren't happy that proper precautions were in place following a slip or fall that didn't result in any serious injuries, then we recommend making a complaint to both your hotel and your tour operator to make sure that whatever caused your accident doesn't happen again.

In the event that your accident caused a more serious injury or your complaint has been ignored; you may be able to make a claim for compensation.

We have advice for making complaints to tour operators such as Thomson and Thomas Cook and we're continuously expanding the list of tour operators that we provide advice for making complaints against, so be sure to keep checking our Holiday Claims pages.

Claim Compensation for a Holiday Stairs Fall

If you have suffered a fall on holiday then you may be entitled to make a claim for compensation. At Simpson Millar our Holiday Claims team can provide you with essential advice on how to process a claim and represent you in recovering your compensation.

We operate on a 'no win no fee' basis meaning that we won't charge you for processing your claim unless we are successful, and we also won't charge you for any shortfall. We have processed holiday personal injury claims for many British holidaymakers who have been in the unfortunate position of having their holidays ruined by a personal injury that wasn't their fault.

What you can Claim for following a slip on Holiday

By making a personal injury claim you'll essentially be claiming for pain and suffering that wasn't your fault, but your claim can also include compensation for the following:

  • Loss of holiday enjoyment
  • Out of pocket medical expenses
  • Transport costs as a result of your injury
  • Loss of wages due to on-going injury

Get Advice on Making a Holiday Injury Claim

How you process your claim and what you are able to claim for is dependent on your circumstances. The best course of action is to get advice from a specialist team who have experience processing personal injury claims for holidaymakers.

At Simpson Millar our Holiday Claims team can provide you with jargon-free, straightforward legal advice. We can advise you of whether you have a claim we and will strive to make sure that you are compensated accordingly.

Contact a Holiday Injury Claim Specialist Today

It only takes a few minutes to find out if you have a claim: our holiday claims team will be happy to provide you with no obligation advice. We work on a 'no win no fee' basis, so you have nothing to lose.

If you've suffered a personal injury and want to find out if you can make a claim, contact us today for further information.


Call 0808 145 1353 or send us an email using the enquiry form with the details of your injury and we will respond to you with there being no obligation on you to follow the advice we give you.


Get In Touch

Nick Harris - Marketing Director & Partner - Manchester

Nick Harris
Head of Holiday Travel Claims

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