If we are unable to meet any of the timescales given to you we will let you know and explain why.
You will not be charged for our work investigating a complaint made by you.
If because of a special need, you require us to deal with your complaint or communicate with you in a particular way please let us know so that in as far as is practicable, this may be accommodated.
We have also included a link below to the Online Dispute Resolution platform which is an interactive website offering a single point of entry to consumers and traders seeking to resolve disputes. https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
We have, however, chosen not to adopt an ADR process. If, therefore, you wish to complain further, you should contact the Legal Ombudsman