What do I do when I get home from holiday after an injury at the resort?
If you've recently got back to the UK after being injured in a holiday resort
, you probably have a lot of questions. First and foremost, you would want to know where you stand. This guide should hopefully provide a clear picture of what you can do after an accident
Simply put, the law states that if you've been injured on a package holiday
at the resort itself, the tour operator is legally responsible. By selling you the package holiday, they have a responsibility
to keep you safe.
Where were you injured?
A surprising amount of people have an accident on holiday in the resort they're staying at. If you've been injured in the resort itself, for example at or on:
- the stairs
- the bedroom
- the bar
- the toilets
- the shower or bath
- the pool
These are many of the common places
that people we've spoken to have been injured.
What can I do if my injury ruined my holiday?
As well as receiving compensation for the injury itself, you may be able to make a claim for 'loss of enjoyment'
. This is where the holiday you bought has been affected by your injuries, and therefore you're entitled to a portion of, or all the money back that you paid for it.
What can I do if I'm still having problems with my injury?
If you seek medical and legal advice, you will be able to make arrangements for rehabilitation
if appropriate. A specialist personal injury solicitor should have good connections to medical experts, who can make arrangements for rehabilitation.
If you have to take time off work, a solicitor will also be able to help you claim for the money you've lost
because of your injuries, keeping you out of financial difficulty. Debt is too common a problem for victims of personal injury.
So what do I do now I'm back in the UK?
We have advice for you now you're back home, so that you're able to put things right:
- Report your accident to the hotel manager – go into detail
- Report the accident to your tour operator too – ask for a written accident report
- Do not accept any financial offers of compensation until you have sought legal advice
- Take pictures of your injuries as they heal
- Talk to people you went on holiday with or met there to see if they can be a witness to the accident, your injuries, or the hazard
- Seek medical attention – get a diagnosis as early as possible
- Speak to a solicitor to get legal advice – legally speaking, injuries that happen abroad are very different to injuries that happen in the UK, so it's important to speak to a specialist