Pegasus World Illness Outbreak Recorded on Holiday Rep's iPad


Simpson Millar LLP Solicitors have recently been instructed by a group of holidaymakers who each suffered from a bout of gastric illness following an outbreak of sickness at the Pegasus World in Side, Turkey.

The hotel complex, advertised by First Choice and Thomson in the UK is operated as a SplashWorld Hotel, a 4 star all inclusive complex geared towards families with children. The tour operator advertises a massive waterpark with a 'pirate ship' and a 'kamikaze slide' dropping in to a 'super bowl'.

Our clients have described how a large number of guests have suffered from symptoms which included diarrhoea, fever, headaches and painful abdominal cramps.

Symptoms Indicative of Bacteria

Simon Lomax, the firms Holiday Accident and Illness manager comments, "The symptoms described by our clients are indicative of a bacterial waterborne or foodborne infection. These are classic symptoms which are often associated with food poisoning due to common infections from salmonella – E.coli and/or cryptosporidium."

He continues, "Recently we have witnessed a remarkable increase in the number of reported illness cases involving this tour operator and their SplashWorld hotel programme. During recent weeks we have received instructions from over 260 holidaymakers who have booked holidays from its SplashWorld brochure."

These recent concerns relate to guests staying at the Pegasus World, many of which featured on a long list of sick holidaymakers logged on a tour Rep's iPad.

Some of the complaints Simpson Millar LLP have been made aware of include:

  • Flies on the food
  • Food left out for long periods;
  • Poor/Lukewarm food
  • Dirty swimming pools

Simon concludes, "If it transpires that food or water poisoning is the cause of the bug spreading amongst the guests at the hotel then they will be entitled to substantial compensation."

Travel Regulations

The 1992 Package Travel Regulations entitles holidaymakers to claim compensation from their tour operator for the improper performance of the holiday contract. If the hotel or its suppliers fail to exercise reasonable skill and care in the provision of food or their swimming pool then they are in breach of these regulations.

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