Illness Outbreak Reported at the Luxury Bahia Principe Bouganville Hotel


It has been reported by holidaymakers at the Luxury Bahia Principe Bouganville Don Pablo Collection resort that guests at the hotel have been falling ill with sickness and diarrhoea.

Food related illness abroad

Guests returning from the hotel, which is based in the resort of San Pedro de Macoris in the Domincan Republic, have described suffering from gastric illness both during their holiday and on their return to the UK.

'Luxury' Hotel Compromising Health and Safety

Thomson, part of the TUI UK group of companies, advertise the hotel as a luxury 5 star all inclusive hotel. In reality, the guests who have fallen ill reported that the issue of illness was apparent at the hotel, and are concerned that it is caused by poor food hygiene.

Simpson Millar's Holiday Claims team have received complaints of:

  • The same food being served repeatedly
  • Food appearing to be undercooked or overcooked and dry
  • Hospital admissions due to illness, and
  • Cats present in the hotel restaurants.

The symptoms guests are suffering from including vomiting, stomach pain, fevers, and dehydration are often linked to serious bacterial infections such Campylobacter, Salmonella and Ecoli. These types of holiday illnesses can cause debilitating, long lasting secondary illnesses such as Chronic Fatigue Syndrome and Reactive Arthritis – much more than a ruined holiday.

Tour Operators Must be Held to Account

It is understood that Thomson is currently failing to acknowledge the issues, or to notify holidaymakers of the current illness outbreak, which is possibly linked to food at the hotel.

The Package Travel (Etc) Regulations 1992 hold tour operators responsible for the performance of the hotels they supply, ensuring they are under a duty to exercise reasonable skill and care when providing the holiday. They are responsible for the hotel's performance and hygiene standards, and can be held responsible if you are served unsafe food whilst at the resort and become ill as a result.

If you have fallen ill after staying at the Luxury Bahia Principe Bouganville or the neighbouring Grand Bahia Principe La Romana Hotel, you could be entitled to compensation for the harm you have suffered.

Contact us to see if our experts can assist you in bringing a claim.

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