Illness at the Grand Cettia Hotel in Marmaris, Turkey 2013


Simpson Millar LLP has been contacted by a number of holiday makers that have recently returned from Thomas Cook’s Grand Cettia Hotel in Turkey with severe symptoms of gastric illness, commonly known as food poisoning. It is reported that there have been high levels of illness at the hotel and that holiday makers, including children, have been receiving antibiotic injections and medication, indicating that the illnesses are bacterial in nature.

Holiday Hotel Complaints

Hotel guests have raised issues about the levels of hygiene at the hotel, particularly about the way that food and drink is handled and served. Returning guests have referred to staff handling ice with their hands and food being kept on the buffet at unhygienic temperatures for extensive amounts of time.

Despite Thomas Cook’s website stating that the hotel was voted one of Tripadvisor’s “Best Hotel’s 2012”, recent reports on the same review site mention “sickness”, “diarrhoea”, “stomach upsets” and dirty kitchen floors and walls. One reviewer has even warned that, “Sickness and diarrhoea was rife” at the hotel during their stay in August 2013.

Simpson Millar LLP has prior knowledge of problems at this hotel after previously represented a group of holiday makers that contracted the parasitic bug “cryptosporidium” at the Grand Cettia Hotel.

Beware of Thomas Cook's Welfare Team

Guests returning to the UK from a hotel that has been struck by illness will usually be contacted and quizzed by Thomas Cook’s “welfare team” or asked to complete an illness questionnaire bearing a formal statement of truth.

Nick Harris, Head of International Travel Law at Simpson Millar LLP states "Anyone that is or has been contacted by Thomas Cook’s “welfare team” or asked to fill in an illness questionnaire bearing a statement of truth is urged to take legal advice prior to innocently providing information that may have a negative impact on their legal rights."

"Anyone that has returned from the Grand Cettia with symptoms of illness is advised to visit their GP without delay so that the illness can be identified and treated effectively."

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