Holidaymakers Report Cryptosporidium Outbreak At The Hotel Be Live Family Costa Los Gigantes


The Law Of... claiming for waterborne parasitic infections on holiday

A report has been published in The Sun on the possibility of a Cryptosporidium outbreak at the Hotel Be Live Family Costa Los Gigantes, quoting our Head of Holiday Travel Claims; Nick Harris. The article implies that infected faecal matter may have contaminated the hotel swimming pool, which due to a possible lack of hygiene procedures may have caused guests to suffer the symptoms of a gastric illness, similar to those experienced by people with Cryptosporidiosis.

Be Live Family Costa Los Gigantes Illness

We're currently representing a large group of holidaymakers who have instructed us to pursue a compensation claim on their behalf. If your package holiday at the Hotel Be Live Family Costa Los Gigantes has been ruined by illness and you would like to join them, please don't hesitate to contact us.

The Hotel Be Live Family Costa Los Gigantes - aka the Holiday Village Tenerife

The Hotel Be Live Family Costa Los Gigantes, also known as the Holiday Village Tenerife at certain times of the year, is located in the Playa de la Arena region of Tenerife. TUI-owned tour operator First Choice offer this Canary Islands hotel on an all-inclusive basis to British tourists, but it appears that steps have not been taken to prevent what could be a Cryptosporidium outbreak.

Reports of a potential Cryptosporidium outbreak

In The Sun article titled "Swimming Poo" (also covered by the Daily Star); it's reported that dozens of British tourists have been affected by a gastric illness at the Tenerife hotel. In the article, it's suggested that the illness which could be Cryptosporidium has been spread due to TUI-owned tour operator First Choice neglecting to address potential issues with swimming pool hygiene and claims that it has been contaminated with faecal matter.

From the article, it appears that First Choice are aware of the issue, as steps have been taken to address it, including temporarily closing the pool while it is chemically treated and calling in health experts to assess and remedy possible health concerns.

Unfortunately, it seems as though this has been a case of too little too late.

Affected holidaymakers, including children, say that they suffered sickness and diarrhoea during their stay at the Be Live Family Costa Los Gigantes, and after visiting their GP upon returning to the UK, they say that they have been told that they had Cryptosporidiosis.

As a result of their condition, British tourists have been left unable to enjoy their stay at the Be Live Family Costa Los Gigantes, due to either being confined to their room because they are unwell or having to look after sick members of their family, essentially ruining their holiday.

The health risks of Cryptosporidiosis

Cryptosporidiosis is a condition caused by the Cryptosporidium parasite spreading to your bowels. It's usually caused by infected faecal matter, and it's resilient enough to survive in water; meaning that it can be found in poorly maintained or unhygienic swimming pools. Cryptosporidium is tragically more commonly found in young children, particularly those under the age of 5, meaning that families are more at risk.

Once contracted, the harmful parasite can cause holiday ruining symptoms, including diarrhoea, abdominal pain, vomiting, fever, and loss of appetite, as well as further health complications that can arise from dehydration.

Claim holiday illness compensation

A holiday illness such as Cryptosporidium doesn't just ruin the holiday of those who contract it, but it also ruins the holiday for those that they travel with.

In the event that it transpires that there has been an outbreak at the Be Live Family Costa Los Gigantes that could have been prevented; sick holidaymakers might be entitled to claim compensation from their tour operator.

This is because of The Package Travel Regulations 1992, which makes your tour operator responsible for taking reasonable steps to ensure that you and your family are safe while on an all-inclusive package holiday. If they fail to do this, they could be in breach of the contract you set up with them when you purchased your holiday, and you may be able to make a claim.

If you're not sure if you have a claim, contact our travel law specialists and we'll provide you with a free no-obligation consultation on your case, during which we can advise you of the best way to pursue your claim, and how much compensation you could be entitled to.

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