Holiday Village Rhodes Illness Bug – Latest News
Simpson Millar Solicitors continue to receive calls from holiday makers returning from or about to depart to the Holiday Village in Kolymbia – Rhodes
following an outbreak of illness at the resort
Following initial reports posted on Simpson Millar’s website and its sister site On-Holiday-Claims.co.uk Head of Holiday Travel Law Nick Harris
is concerned that there are mixed messages appearing from the tour operator First Choice Holidays who operate the Holiday Village in Rhodes
This weekend the Sunday Mirror newspaper reported “Brits hit by hotel bug”
- and went on to say that at one stage there were 12 ambulances lined up outside the Holiday Village with 60 British guests rushed to hospital
said: “I have been contacted by around 40 people affected by the diarrhoea and vomiting bug
whilst at the Holiday Village in Kolymbia
and I expect this number to rise."
"I have also been contacted by many people due to travel
who are naturally very worried about the situation."
"It seems that the illness outbreak
started somewhere around the 14th of July and peaked on the 17th when dozens of British holiday makers required hospital treatment."
"Of those I have spoken to it appears many have already been contacted by First Choice with offers of substantial compensation
"What does concern me though is the confusing information."
"People who have been contacted by First Choice following their illness have been told that the cause of sickness has yet to be established
"However, those who have yet to travel and have contacted First Choice concerned for the health of their families have been told that the cause was an airborne virus or due to the heat or over indulgence
"People who have been ill have a right to be very concerned and First Choice should provide conclusive answers. Many of those treated in the resort were treated with antibiotics
which generally have no or little effect
in treating viral irritants."
"It seems to me very odd that only one side of the resort was struck by illness."
"Until the cause has been established First Choice need to think about their customers’ health and should review whether the Holiday Village Rhodes hotel should be closed
temporarily to allowing deep cleaning and a proper investigation. "
"Carpets and communal areas where people have vomited need to be sterilised and if there is a concern that the water is infected the pools should be drained. Without a thorough cleansing operation – which cannot be conducted whilst there are many hundreds guests wandering around – the risk of bacterial and viral infection must remain high – especially if the bug is one that can be transmitted from person to person."
Nick Harris is concerned that the cause of the illness remains unclear and has the following advice for anyone who has been affected by illness either during or following their stay at the Holiday Village in Rhodes
"It is very important that you consult your GP
and explain the situation. Many bacterial infections such as giardiasis – e-coli
– legionnaire’s disease and cryptosporidium
can remain dormant for a long period of time before the symptoms present."
"If you have children or a weakened immune system this advice is extremely important."
"If you are contacted by First Choice offering you compensation
ask them to put their offer in writing
and to keep the offer open for 28 days
. Seek legal advice
about any offers of compensation as any offer made might grossly undervalue your claim
– particularly if your symptoms have not cleared up."
"The reason you should seek 28 days to consider the offer is so that you and your family have sufficient time to recover and to consult your GP
and make sure you receive the all clear. Ask for a stool sample to be tested."
"Once you have accepted an offer of compensation
it is usually binding
except in the case of children (unless you sign a ‘parental indemnity form') so you must be very careful to read and understand any forms you are asked to sign if you decide you want to accept First Choice’s compensation – You should be very aware to read any documents you are asked to sign concerning compensation for your children – You may by signing the document take away your child’s right to proper compensation at a later date.”
Nick Harris said: "I have been kept advised of developments by people who have returned from the Holiday Village Rhodes and will continue to be kept informed by many people who are travelling there during the summer."
"I have also been closely monitoring the usual consumer holiday forums."
"Unhelpfully Tripadvisor and Holidaywatchdog – whose partner’s include First Choice Holidays - seemed to stop receiving posts about the hotel from the 17th July when initial reports started appearing on the web."
"However the website Holiday-Truths
has a current forum running for people who are either travelling to the resort or have just returned. If anyone has any concerns I would suggest they join the Holiday-Truths forum."
"There is also a large Facebook group with over 1500 members discussing the illness at the Holiday Village in Rhodes but it seems that some members of the group, particularly those concerned about the illness outbreak, have now been blocked."Useful links