Holiday complaint under investigation by Thomas Cook


With the gloomy weather throughout the Christmas period, many holidaymakers flew abroad to enjoy a sunny Christmas and with the number of Britons already looking to book their holidays for 2013, holiday complaints are on the rise.

Airplane Holiday Consumer Advice

A family’s recent trip to the Soviva resort in Tunisia, Port El Kantaoiu, was not the dream trip that they were expecting. The family who appeared in the Daily Mail described their accommodation as being a 'derelict hotel surrounded by rubbish'.

Thomas Cook acknowledges the issues that the family complained of and tried their best to resolve them whilst the family were abroad. A spokesperson for Thomas Cook went on to say: "We know how important holidays are and we're sorry it didn't match their expectation. A full investigation is now underway to ensure standards at the hotel are improved."

The hotel at which the family stayed is currently closed due to a refurbishment taking place.

With the rise in holiday complaints, Tour Operators will find any way possible to refuse paying compensation. As long as holidaymakers have true evidence of the conditions they were living in, have made an effort to mitigate their loss by bringing any issues to the attention of staff at the earliest opportunity and do not accept small pay offs whilst on holiday as a resolution to their complaint, successful compensation claims are probable.

A number of Tour Operators only offer a small sum or a gift voucher as a gesture of goodwill and many consumers still accept these sums. This usually prevents consumers from bringing further claims, but if that amount offered is unreasonable and does not reflect the loss of the holiday, holidaymakers are recommended to seek legal advice.

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