Golden Wedding Cruise Holiday was definitely not a celebration
We recently settled a claim for Mr Wilkinson and his family after a disastrous 7 day holiday cruise
Mr Wilkinson had booked a cruise with his partner and his parents who were celebrating their Golden Wedding Anniversary. The cruise ship they had booked to stay on with Thomson Cruises
had maintenance work being carried out at the time of the booking which they were unaware of and which still hadn’t been completed at the date of travel
9 months later. The holiday could not be cancelled without incurring charges and so Mr Wilkinson and his family had no option but to travel on an alternative cruise ship, which was to a relatively low standard and not what they had in mind to celebrate the joyous occasion of his parents Golden Wedding Anniversary.
The alternative cruise ship offered to them was of a much lower standard
and the dining facilities specifically on this ship were shabby, tired and one of the café's was even pretty dirty looking.
Under the Package travel Regulations 1992
and the ABTA Code of Conduct
, we were able to pursue a claim against the Tour Operator and received a response within 5 days of forwarding our letter of claim; soon after we provided a breakdown of our client’s losses to the Defendant and an offer covering the whole holiday cost
was proposed a few weeks later.
Mr Wilkinson was delighted with the result and said: "We are very happy to get back all the money spent on our holiday. The claim was dealt with very quickly and efficiently."
Rozeena Mahatay, of our Consumer Protection Department also added: "I am so pleased that we were able to help bring this claim to a swift and successful conclusion within 4 months of making our initial contact with the Tour Operator. We helped claim back the cost of the cruise for 4 people as well as damages for loss of enjoyment of what was supposed to be a memorable occasion."
With the help of Simpson Millar our client and his family were awarded compensation in the sum of £4,201