Gastroenteritis Symptoms Reported at Sonesta Beach Resort Casino


Holidaymakers staying at the Sonesta Beach Resort Casino hotel at Sharm El Sheikh in Egypt have reported allegedly contracting food poisoning symptoms during stays at the resort in June.

Holiday Illness

The Sonesta Beach Resort Casino is popular with couples and families and many reviewers on Tripadvisor who stayed in June praised the hotel.

However, a holidaymaker posting on 14 June called the food at the Sonesta Beach Resort Casino “awful” and developed symptoms of a bacterial stomach upset which they believe was contracted at the resort.

The resort’s bar manager responded online, claiming that an upset tummy “happens sometimes with our guests because of change of weather and food”.

The holidaymaker in question had eaten mainly bread rolls and salad because of the alleged standard of the food – and in Egypt salads are frequently washed in water which may be contaminated with human or animal faeces.

Under the Package Travel Regulations 1992, tour operators have a legal duty to ensure holidaymakers on package holidays to Egypt’s hotels do not become ill as a result of lapses in food hygiene and preparation.

However, often holidaymakers who develop symptoms of holiday food poisoning are advised by hotel management or their tour operator that the symptoms are caused by a change in the weather or diet.

Holiday gastroenteritis is usually caused by a bacterial infection, like Salmonella or E.coli – or can be caused by parasitic infections such as Cryptosporidium, which can survive in contaminated swimming pool water.

The Sonesta Beach Resort Casino is rated 5-star – but some holidaymakers who stayed in June claim it is worth no more than four stars, with a holidaymaker posting on Tripadvisor on 13 June claiming that the beach serving the hotel was “filthy”, which can be another potential source for bacterial gastroenteritis.

More worryingly, on 10 June a Tripadvisor reviewer alleged cutlery and tableware in the dining room were not replaced – and mealtimes were overcrowded as guests tried to get served.

Contaminated cutlery and dirty surfaces such as table tops in dining rooms are another possible source of bacterial infection, especially if serving spoons are contaminated between users or diners have to share cutlery.

Any holidaymaker staying at the Sonesta Beach Resort Casino who develops a stomach infection and symptoms of sickness and diarrhoea should see their GP for a diagnosis on their return to the UK.

Once you have a GP diagnosis, contact Simpson Millar’s Holiday Claims Team for further information about how to make a no win no fee claim for holiday illness compensation.

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