Care home failing inspections

Dated:

Not surprising the quality of service provided to the most vulnerable people for health and care in England has yet again been found to be below standards.

Care of the Edlerly in Care Homes

The Care Quality Commission (CQC) issued a warning after the results from 13,000 inspections.

The inspection was of care homes and hospitals and overall one in four services failed at least one of the sixteen key standards.

The most common area of failure was the standards relating to dignity and respect, and nutrition and care and welfare of patients and residents.

The Regulator commented on the pressures on the system as well as on the staff arguing that was one of the reasons why they were unable to focus on individual needs of people for whom they were caring. It begs the question as to why standards are set if the provider of care and their staff are unable to respect the patient and residents’ dignity and respect which has to be the most important aspect of care.

The pressure on staff are such that there is often a reactive response as opposed to a proactive response to their responsibilities but more importantly once again the system seemed to be failing the most vulnerable group of people yet one questions whether the next report will not show the same problems.

Interestingly the Care Quality Commission commented that there was a culture in places that where "unacceptable becomes the norm". Whilst the Care Quality Commission indicates that following the finding they will take enforcement action the fact remains that there is no excuse for poor performance and surely there is no excuse for people in charge of providing care and welfare to the most vulnerable people fail to provide the most basic of service.

This inspection covered health and social care sectors but not GP Practices which will come under the regulation regime in the next year.

The 13,000 inspections covered a third of the health and care sectors and included Mental Health Services, Care Home Nursing Homes as well as hospitals and the independent sector which included private hospitals and charity run services.

The report also confirmed that 22% of the NHS had failed on at least one standard and a massive 28% of failure in the social care sector.

Of interest is the fact that the report comes a day after the Patients Association issued a warning about the standards of care after publishing a report of 13 “appalling” cases of care given to patients in NHS hospitals.

Katherine Murphy, of the Patients Association said that the findings were scandalous adding patients were receiving substandard care across the country every day.

The Health Secretary Jeremy Hunt said "while there is much to praise about the NHS and social care today we still need to do more to raise standards of care across the Board".

Head of Care Homes Recovery said: "In our experience having acted for elderly clients we find the outcome of this inspection to have heard many stories from clients whose elderly relatives and loved ones are in care where basic standards are often neglected. Whilst it is appreciated that the NHS is under a great deal of financial pressure privately run care homes who charge substantial fees for providing so called "24/7" service to their residents ought to be able to provide value for money service therefore perhaps what this inspection does reveal is that more sanctions and better monitoring is required to ensure an unacceptable service does not become the norm."




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