What Can I Do If I Injured Myself Helping a Customer?


A man who tripped and fell at work while helping a customer has won a compensation award of £3,100 after his employer failed to keep the workplace safe.

Slip Trip Fall Accident at Work

Customer in Need Gets Help

A customer was paying for their food at a popular fried chicken restaurant drive-thru when he dropped his change. The man in question, offered to help the customer out by picking up his change so he didn't have to get out of his car. He made his way out of the rear fire exit which was a regular practice when leaving the drive-thru window.

As he stepped outside he tripped on a breeze block that was sometimes used to keep the fire exit door open when receiving deliveries. He bruised his right knee and suffered from a swollen ankle as well as spraining his left wrist during the fall.

Because of his injuries, the 19-year-old was unable to do weight training for some time after the accident - something he had enjoyed on a regular basis.

MRI Scan Paid for by Other Side

When we took on the man's case, our medical expert recommended an MRI scan of the injured man's wrist. In addition to his successful claim, we were able to arrange this and secure funding from the other side. This was despite them initially refusing to fund the scan because of a previous wrist injury the employee had.

Top Tips to Take Home

  • It is your employers' responsibility to keep your work area safe – if they do not, you may have a claim for compensation
  • Your solicitor will try their best to ensure that the other side pays for any medical costs you may incur during your case
  • Even if you have a pre-existing injury, this does not let your employer off the hook if you're injured

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