Mexico Holiday Claims

Illness or Accident Compensation Service

For a few unlucky holiday makers their holidays are ruined by hotels and tour operators failing to take proper care.

Being ill on holiday with food poisoning - sick because of a dirty hotel or swimming pool conditions or injured due to someone else’s neglect can be very distressing.

Mexico Beach Scene

A holiday in Mexico should be a rich experience of cultural, historical and culinary traditions infusing the shores of the Gulf of Mexico and Pacific Ocean with the gateway to the Mayan world and the underwater treasures of the Sea of Cortez.

No Win No Fee

If your holiday was ruined then our Team will help you to claim the compensation that you are rightfully entitled to.

Our Holiday Claim specialists will advise you and respond to your questions in plain English and accept cases on a "no win no fee" basis.

Case Example

Mexico Hotel Group Illness Claim

We have successfully recovered compensation for 13 holiday makers struck by illness at a hotel in Mexico which was caused when the swimming pool filters failed. The tour operator paid compensation after conceding that holiday makers had suffered diarrhoea and vomiting because of dirty pool water.

Types of Illness

The types of hotel illness and food poisoning claims that are often reported to us frequently involve one or more of the following bacteria:

Case Example

Food Poisoning in Mexico

We are currently assisting clients who contracted the bacterial infection Shigella and Dysentery at an all-inclusive hotel in Mexico. Our clients claim that their Jacuzzi water was contaminated and that birds were permitted to enter dining areas – a known way of transmitting bacterial infections including Campylobacter.

See "Hotel-Watch" to find out which hotels have had illness outbreaks.

Accidents Abroad

Our Accident Specialists also successfully deal with injuries abroad including accidents at hotels in Mexico.

Case Example

Holiday Accident in Mexico

We have successfully assisted a holiday maker who sustained serious injuries after an accident at hotel in Mexico. Our client had been offered a small amount of compensation before instructing Simpson Millar LLP. After we contacted the tour operator our client received a full admission of liability for her accident which will lead to our client receiving substantial compensation.

We take on claims from holiday makers who have suffered an illness or been injured in Mexico. The Mexican holiday resorts we cover are:

  • Cancun
  • Mexico City
  • Playacar
  • Playa del Carmen
  • Playa Paraiso
  • Puerto Aventuras
  • Puerto Morelos
  • Punta Brava
  • Riviera Maya
  • Tulum
  • Xcaret
  • Acapulco
  • Cozumel
  • Puerto Vallarta

These holiday resorts are featured by many of the UK's leading tour operators eg Airtours Holidays, Crystal Holidays, Direct Holidays, First Choice Holidays, Kuoni, Libra Holidays, Monarch Holidays, Thomas Cook Holidays, Thomson Holidays and Virgin Holidays.

Holiday Compensation

If you been struck down by illness or had an accident in Mexico then let our holiday compensation specialists help you. Call now on freephone: 0808 145 1353 or complete our no-obligation online enquiry form to see how we can help you.


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Nick Harris - Head of International Travel Law - Manchester

Nick Harris
Head of Holiday Travel Claims (Consumer)

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