Holiday Compensation - FAQs
Help and Advice Services
Holiday compensation Specialists Simpson Millar LLP offer a free advice service for anyone who has been injured abroad
or suffered illness caused by food poisoning or unacceptable hotel
hygiene conditions and is considering making a holiday compensation claim
Remember we are here for you so if you would like to know more about our service or if you have a valid compensation claim then get in touch for no-obligation advice.
Frequently Asked Questions (FAQs)
Are there time limits for pursuing a holiday compensation claim?
- This depends upon the country in which your accident or illness occurred
- If your holiday was a "package" holiday then English law allows you 3 years
to make a claim or in the case of children 3 years from the age of 18
Who do I sue?
- The Tour Operator which means the English Courts will deal with your claim. However,
some circumstances apply where you will sue the responsible party or establishment
direct. Simpson Millar LLP Solicitors will help you with this. Find out more about
What happens next?
- It is very important that you receive specialist legal advice regarding
your holiday compensation claim
- We will listen to you and give you free no-obligation legal advice
on your holiday claim
- Our holiday compensation experts will ensure that your holiday
claim progresses swiftly and efficiently with exceptional client care standards
adhered to throughout the duration of your holiday compensation claim.
Upon instruction you will:
- have an assigned specialist travel law solicitor with the expertise
to handle your holiday claim and who will investigate and collate
evidence for your case
- receive regular updates to keep you informed
- feel safe and secure in the knowledge that we will negotiate the best possible
settlement terms, for your holiday compensation claim
to arrive at your desired conclusion
How much compensation will I receive?
- You have to take into account many factors, when advising at the outset the amount
of holiday compensation receivable. We treat all clients’ claims individually and
as such, until in receipt of medical evidence, we cannot provide definitive answers
to this question
- Upon receipt of the evidence we shall provide you with a clear indication as to
the likely amount of compensation you can expect to receive and seek your approval
How long will the holiday compensation claim take?
- We cannot advise at the outset as to the likely timescale for holiday claims due
to the amount of time Tour Operators can take when gathering information from foreign
- We aim for a swift conclusion of your holiday compensation claim without compromising
on exceptional legal service and advice, so we assure you that your claim will progress
as quickly as reasonably possible
Who pays my legal fees?
- If you do not have insurance we will deal with your case on a "no win no fee" basis
(otherwise known as a Conditional Fee Agreement basis)
What should I do?
Simple steps for making a holiday compensation claim
- Report the incident to the hotelier
- Report the incident to your tour operator
- Do not accept any financial offers of compensation until you have sought legal advice
- Take photographs or video footage
- Obtain details of other holiday makers affected by the incident/illness
- Obtain witness details
- Seek medical attention
- Contact Simpson Millar LLP immediately to obtain advice and information about how
to pursue a holiday compensation claim
Get in touch with us today and find out who we can help you by completing our, no
obligation, online enquiry form
or calling Freephone: 0808 145 1353.
Head of Holiday Travel Claims (Consumer)