Holiday Compensation FAQs

Help and Advice Services

Holiday compensation Specialists Simpson Millar LLP offer a free advice service for anyone who has been injured abroad or suffered illness caused by food poisoning or unacceptable hotel hygiene conditions and is considering making a holiday compensation claim

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Free Advice

Remember we are here for you so if you would like to know more about our service or if you have a valid compensation claim then get in touch for no-obligation advice.

Frequently Asked Questions (FAQS)

Are there time limits for pursuing a holiday compensation claim?

  • This depends upon the country in which your accident or illness occurred
  • If your holiday was a "package" holiday then English law allows you 3 years to make a claim or in the case of children 3 years from the age of 18

Who do I sue?

  • The Tour Operator which means the English Courts will deal with your claim. However, some circumstances apply where you will sue the responsible party or establishment direct. Simpson Millar LLP Solicitors will help you with this. Find out more about Holiday Travel Law Regulations.

What happens next?

  • It is very important that you receive specialist legal advice regarding your holiday compensation claim
  • We will listen to you and give you free no-obligation legal advice on your holiday claim
  • Our holiday compensation experts will ensure that your holiday claim progresses swiftly and efficiently with exceptional client care standards adhered to throughout the duration of your holiday compensation claim.

Upon instruction you will:

  • have an assigned specialist travel law solicitor with the expertise to handle your holiday claim and who will investigate and collate evidence for your case
  • receive regular updates to keep you informed
  • feel safe and secure in the knowledge that we will negotiate the best possible settlement terms, for your holiday compensation claim to arrive at your desired conclusion

How much compensation will I receive?

  • You have to take into account many factors, when advising at the outset the amount of holiday compensation receivable. We treat all clients’ claims individually and as such, until in receipt of medical evidence, we cannot provide definitive answers to this question
  • Upon receipt of the evidence we shall provide you with a clear indication as to the likely amount of compensation you can expect to receive and seek your approval of this.

How long will the holiday compensation claim take?

  • We cannot advise at the outset as to the likely timescale for holiday claims due to the amount of time Tour Operators can take when gathering information from foreign countries
  • We aim for a swift conclusion of your holiday compensation claim without compromising on exceptional legal service and advice, so we assure you that your claim will progress as quickly as reasonably possible

Who pays my legal fees?

  • If you do not have insurance we will deal with your case on a "no win no fee" basis (otherwise known as a Conditional Fee Agreement basis)

What should I do?

Simple steps for making a holiday compensation claim

  • Report the incident to the hotelier
  • Report the incident to your tour operator
  • Do not accept any financial offers of compensation until you have sought legal advice
  • Take photographs or video footage
  • Obtain details of other holiday makers affected by the incident/illness
  • Obtain witness details
  • Seek medical attention
  • Contact Simpson Millar LLP immediately to obtain advice and information about how to pursue a holiday compensation claim

Get in touch with us today and find out who we can help you by completing our, no obligation, online enquiry form or calling Freephone: 0808 145 1353.


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Nick Harris - Head of International Travel Law - Manchester

Nick Harris
Head of Holiday Travel Claims (Consumer)

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